Submit a complaint with ECC Finland

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  • Trader
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Do you live in Finland?
The competency of the ECC-Net is residence based. As ECC Finland we can only intervene for consumers residing in Finland and having a question on their rights as consumers within the EU, Iceland, Norway or the UK or a cross-border complaint against a trader based in these countries. The aim of the ECC-Net is to co-operate efficiently and promptly. Therefore please contact the European Consumer Centre in your country of residence. Our colleagues will advise you.
Do you have a complaint against a trader based in another EU Member state, Iceland, Norway or the UK? 
If you are a Finnish resident and you have a question or a complaint concerning a Finnish trader, please contact the Consumer Advisory Services. Does your complaint concern a purchase from a country outside of the EU, such as China or the United States? Read about safe payments and chargeback.
Are you submitting a complaint on behalf or another person?
If you are submitting a complaint on behalf of another person, please have proof of power of attorney ready. You can use our template.
Did you purchase the product or service as a consumer, for purposes which are outside of your trade, business, craft or profession? 
As ECCs our mission is to help consumers. If you have a question or purchased a product or service for business use, unfortunately we are unable to assist you. Please contact Entreprise Europe Network. If the matter concerns business travel, you will find more information from Traficom's website.
Did you already submit your complaint to the trader in writing, via e-mail or letter? 
Always make your complaint known to the trader in writing, in order to give them a chance to offer a solution. If possible, send the complaint via email and save the copy. You can use our complaint templates. No solution could be found? Then we will gladly help you further.
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