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Submit a complaint with ECC Denmark
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Trader
Your complaint
Your purchase
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Do you live in Denmark?
Yes
No
The competency of the ECC-Net is residence based. As ECC Denmark we can only intervene for consumers residing in Denmark and having a cross-border complaint against a trader based in another Member state of the EU, Iceland, Norway or the UK. The aim of ECC-Net is to co-operate efficiently and promptly. Therefore please contact the
European Consumer Centre in your country of residence
. The colleagues will advise you.
Do you have a complaint against a trader based in
another
EU Member State, Iceland, Norway or the UK?
Yes
No
If you are a Danish resident, and you have a complaint against a Danish trader, we are not entitled to act on your behalf in this matter. Please contact a
Danish complaints board
. You may also want to consider a mediation or conciliation procedure.
Does your complaint concern a purchase from a country outside of the EU, such as China or the United States? You may want to check out
ICPEN
Did you purchase the product or service as a consumer, for purposes which are outside of your trade, business, craft or profession?
Yes
No
As ECCs our mission is to help consumers. If you have a question or purchased a product or service for business use, we are unfortunately unable to assist. Please contact
Entreprise Europe Network
.
Did you already submit your complaint to the trader in writing?
Yes
No
Always make your complaint known to the trader in writing, in order to give him a chance to offer a solution. No solution could be found? Then we will gladly help you further.
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